Refund policy
Forge & Fern Jewelry – Return, Exchange & Adjustment Policy
Forge & Fern Jewelry is a small independent studio creating original, handcrafted jewelry in limited quantities. Many pieces are one-of-a-kind, gemstone-specific, made in small batches, or prepared specifically for the person purchasing them.
For these reasons, all jewelry sales are final unless the item arrives damaged, defective, or incorrect.
We encourage customers to review product descriptions, measurements, gemstone details, photographs, and sizing information carefully before purchasing.
Returns and Exchanges
Forge & Fern does not accept returns or exchanges for:
- Change of mind
- Preference after purchase
- Incorrect size selected by the customer
- Naturally occurring gemstone color, pattern, inclusion, or variation
- Items that have been worn
- One-of-a-kind jewelry
- Custom or made-to-order jewelry
- Special orders
- Resized, engraved, altered, or personalized jewelry
- Sale or discounted items
Jewelry that has been worn or has left our control cannot generally be returned to inventory and represented as new.
Problems With Your Order
If your jewelry arrives damaged, defective, or different from what you ordered, please contact Forge & Fern within 3 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs showing the jewelry and packaging
Please do not wear, modify, resize, repair, or otherwise alter the jewelry before contacting us.
Forge & Fern will review the issue and determine the appropriate solution. Depending on the circumstances, this may include repair, correction, replacement, or refund.
Ring Sizing
Selecting the correct ring size is the customer's responsibility. However, we understand that sizing adjustments are sometimes necessary.
If a ring does not fit, contact Forge & Fern as soon as possible. Many rings can be resized, although some designs, gemstones, settings, or construction methods may limit the amount of adjustment possible.
Resizing is handled separately from returns and may involve additional labor, materials, shipping, and fees.
A sizing issue by itself does not qualify an item for return or refund.
Repairs and Craftsmanship Issues
If you believe your jewelry has a craftsmanship or structural problem, please contact Forge & Fern before having another jeweler work on the piece.
We will review the issue and determine whether repair or correction is appropriate.
Damage caused by wear, impact, improper care, accidental damage, misuse, alteration, or work performed by another jeweler is not considered a manufacturing defect.
Approved Returns
In the unusual circumstance that Forge & Fern authorizes a return, the jewelry must be returned:
- Unworn and unaltered
- In its original condition
- With all original boxes, packaging, certificates, documentation, and included items
- Using the return instructions provided by Forge & Fern
Do not send jewelry back without prior authorization.
Unauthorized returns may be refused.
Any approved return is inspected before a refund, replacement, or other resolution is issued.
Return Shipping
When an item is being returned because Forge & Fern shipped the wrong item or confirms a qualifying defect, we will provide instructions regarding return shipping.
For resizing, customer-requested adjustments, or other non-defect services, shipping costs are generally the customer's responsibility.
We strongly recommend insured, trackable shipping whenever jewelry is sent to Forge & Fern.
Natural Gemstones and Handcrafted Jewelry
Natural gemstones can contain variations in color, pattern, texture, inclusions, and other characteristics. These natural features are part of the individual character of the stone and are not considered defects.
Handcrafted jewelry may also contain subtle variations associated with the processes used to create and finish each piece.
Product photographs and descriptions are intended to represent each piece as accurately as possible.
Custom and Personalized Jewelry
Custom jewelry, made-to-order jewelry, altered jewelry, resized jewelry, engraved jewelry, and personalized pieces are final sale and non-returnable.
If there is a problem with the craftsmanship or the finished piece differs materially from the approved design, contact Forge & Fern so the issue can be reviewed and corrected when appropriate.
Contact Forge & Fern
Questions about an order, sizing, repairs, or a possible craftsmanship issue should be directed to Forge & Fern Jewelry through our Contact page.
Please contact us before shipping any jewelry back to the studio.
Nothing in this policy limits any rights or remedies that may be required under applicable law.