Refund policy

Articular Arm® – Return & Refund Policy (Strict Tool Policy Version)

Articular Arm® products are precision bench tools designed for professional use. Because of the risk of damage, misuse, or missing components, our return policy is intentionally limited.

Return Window

Returns must be requested within 5 days of delivery.
After this period, all sales are final.

To request a return, email bvw@articular-arm.com within the 5-day window.
Items returned without approval will be refused.

Return Eligibility (All Conditions Required)

To qualify for review, the item must be:

• Unused and uninstalled
• In original, pristine condition with no scratches, marks, or signs of use
• Returned with all original hardware, packaging, and components
• Verified as the exact item shipped

Any item showing installation, wear, modification, missing parts, or damage is not eligible for return.

Return Shipping

If a return is approved, the buyer is responsible for all return shipping costs.
Original shipping charges are non-refundable.

We recommend using insured and trackable shipping, as we are not responsible for items lost in return transit.

Non-Returnable Items (No Exceptions)

• Custom or modified parts
• Special orders
• Discounted or sale items
• Used or installed tools
• Items returned after the 5-day window
• Items missing hardware or components

Most Articular Arm® products are considered specialty tools, so many sales are final.

Inspection Requirement

All returns undergo inspection to verify condition and completeness.

If the item does not pass inspection, the return will be denied and the item will be shipped back to the customer.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us immediately with photos so the issue can be reviewed.
This is handled separately from standard returns.

Refunds

If a return is approved after inspection, the refund will be issued to the original payment method.

Processing time may vary depending on the payment provider.