Forge & Fern Jewelry – Shipping Policy

Forge & Fern Jewelry ships each order with the care and protection appropriate for fine jewelry. Every piece is packed, documented, and shipped securely to help ensure safe arrival.

Processing Time

In-stock jewelry is generally prepared for shipment within 3–5 business days.

Made-to-order jewelry, resized pieces, special orders, and custom designs may require additional time. Any applicable production timeline will be provided before shipment.

Processing times exclude weekends and holidays.

Processing time is separate from carrier transit time. Delivery estimates provided by a carrier begin after the order has shipped.

Shipping Methods and Costs

Forge & Fern uses trusted carriers such as UPS and FedEx, depending on the destination, package value, and insurance requirements.

Available shipping methods and any applicable shipping charges are displayed at checkout before an order is completed.

Shipments may include:

• Tracking
• Shipping insurance
• Signature confirmation when required
• Protective and tamper-evident packaging

We do not ship to P.O. Boxes when the selected carrier or insurance requirements prohibit delivery to a P.O. Box.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take up to 24 hours after shipment to begin showing movement with the carrier.

Delivery and Signature Requirements

To protect valuable jewelry shipments, some or all orders may require a signature upon delivery.

Customers are responsible for providing a secure delivery address where someone can accept the package when a signature is required.

Once an order has shipped, address changes or rerouting may not be possible because of carrier and insurance restrictions.

Delivery Estimates

Carrier delivery dates are estimates and are not guaranteed by Forge & Fern unless a specific guaranteed shipping service has been purchased.

Weather, carrier delays, holidays, remote delivery locations, security reviews, and other circumstances outside our control may affect delivery times.

Lost, Delayed, or Missing Packages

If your shipment is significantly delayed, appears lost, or is marked delivered but cannot be located, please contact Forge & Fern as soon as possible at bvw@forgeandfernjewelry.com.

We may ask you to verify the shipping address, check with other members of the household, inspect common delivery locations, or contact the carrier as part of the initial review.

When appropriate, Forge & Fern will open or assist with a carrier or insurance investigation.

Carrier and insurance investigations can take time to complete. In some cases, resolution may take up to 30 days.

Replacement, repair, or refund decisions involving a lost or damaged shipment may depend on the outcome of the carrier or insurance investigation.

Packages Marked Delivered

A carrier scan showing delivery will be treated as evidence that the package was delivered to the address provided with the order.

If a package is marked delivered but cannot be located, contact Forge & Fern promptly so the situation can be reviewed and, when appropriate, a carrier investigation can be initiated.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is delayed, returned, or misdelivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply.

Orders cannot generally be refunded or replaced solely because incorrect shipping information was supplied by the customer.

International Shipping

International shipping may be available to select destinations when permitted by the carrier, insurance provider, and applicable laws.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times vary by destination and may be affected by customs processing. Forge & Fern cannot guarantee customs clearance or international delivery dates.

Packaging

Jewelry is packed securely using protective materials appropriate for the item being shipped. Higher-value shipments may also use additional security or tamper-evident packaging.

Questions About Shipping

If you have questions about shipping, delivery, or an existing order, contact Forge & Fern through our Contact page or email bvw@forgeandfernjewelry.com.